Service Desk Portal

Western NRG offers access to our Service Desk portal as a great tool in working with our support team. The key benefits are:

  • Open a ticket anytime, anywhere, from any device

  • Receive updates as your ticket is being worked on

  • Attach screenshots & files to your ticket

  • See entire ticket history and notes

  • Receive Resolution Notes and a follow-up feedback survey

  • Easy access to your current and past tickets for review

Register for Access

To get started, head to

  • Click Sign up for an account

  • Enter your email address

  • Create a password

  • Enter your full name

Congratulations! You are now set up to open tickets and receive updates via the Service Desk portal!

Open a Ticket

To get started, head to

  • Under My Tickets, click Add ticket

  • Fill in the SubjectDescription and Location fields

  • You can drag and drop files, paste screen shots or attach a file to your ticket

  • When you’re done, click Submit

You will receive an email confirmation that includes your ticket number. One of our Security Engineer will contact you shortly.

Not yet an Urgent Care or Ultimate Series customer?

Western NRG Urgent Care offers:

Unlimited Technical Support  |  24/7  |  SonicWall-Certified Engineers  |  60-minute SLA

Unconditional Hardware Replacement  |  Preconfigured  |  No Charge Overnight Shipping

SonicWall Global Management System (GMS)  |  Weekly Reports

Visit our Urgent Care or Ultimate Series pages for more information.