Service Desk Portal
Western NRG offers access to our Service Desk portal as a great tool in working with our support team. The key benefits are:
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Open a ticket anytime, anywhere, from any device
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Receive updates as your ticket is being worked on
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Attach screenshots & files to your ticket | Download files from your Security Engineer
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See entire ticket history and notes
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Receive Resolution Notes and a follow-up feedback survey
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Easy access to your current and past tickets for review
Register for Access
To get started, head to service.westernnrg.com
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Click Sign up for an account
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Enter your email address
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Create a password
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Enter your full name
Congratulations! You are now set up to open tickets and receive updates via the Service Desk portal!
Open a Ticket
To get started, head to service.westernnrg.com
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Under My Tickets, click Add ticket
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Fill in the Subject, Description and Location fields
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You can drag and drop files, paste screen shots or attach a file to your ticket
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When you’re done, click Submit
Your ticket has been created!
You will receive an email from our Customer Care team with your ticket number.
A Western NRG Security Engineer will contact you shortly.
Not yet an Urgent Care customer?
Western NRG Urgent Care offers:
Unlimited Technical Support | 24/7 | SonicWall-Certified Engineers | 60-minute SLA
Unconditional Hardware Replacement | Preconfigured | No Charge Overnight Shipping
SonicWall Global Management System (GMS) | Active Appliance Monitoring | Weekly Reports
Visit our Urgent Care page for more information.
Ready to start the conversation?
Call 805-658-0800 to speak with an internet security professional, or email us at TA@WesternNRG.com