top of page

Service Desk Portal

Western NRG offers access to our Service Desk portal as a great tool in working with our support team. The key benefits are:

  • Open a ticket anytime, anywhere, from any device

  • Receive updates as your ticket is being worked on

  • Attach screenshots & files to your ticket | Download files from your Security Engineer

  • See entire ticket history and notes

  • Receive Resolution Notes and a follow-up feedback survey

  • Easy access to your current and past tickets for review

Register for Access

To get started, head to

  • Click Sign up for an account

  • Enter your email address

  • Create a password

  • Enter your  full name


Congratulations! You are now set up to open tickets and receive updates via the Service Desk portal!


Open a Ticket

To get started, head to

  • Under My Tickets, click Add ticket

  • Fill in the Subject, Description and Location fields

  • You can drag and drop files, paste screen shots or attach a file to your ticket

  • When you’re done, click Submit


Your ticket has been created!

You will receive an email from our Customer Care team with your ticket number.

A Western NRG Security Engineer will contact you shortly.

Not yet an Urgent Care customer?


Western NRG Urgent Care offers:

Unlimited Technical Support  |  24/7  |  SonicWall-Certified Engineers  |  60-minute SLA

Unconditional Hardware Replacement  |  Preconfigured  |  No Charge Overnight Shipping

SonicWall Global Management System (GMS)  |  Active Appliance Monitoring  |  Weekly Reports


Visit our Urgent Care page for more information.

Ready to start the conversation?


Call 805-658-0800 to speak with an internet security professional, or email us at

bottom of page