top of page

Get Support


   Give us a call at 805-658-0800 and a friendly Customer Care associate will assist you immediately.


   Open a support ticket using our web portal.

    * If this is your first ticket you will need to create an account to submit a request.

After Hours

   For urgent after-hours requests call 805-658-0800 and select Option 1.

   Please supply your company name, contact information, and a description of your issue. 

   A Western NRG Security Engineer will contact you within 60 minutes.

Not yet an Urgent Care customer?


   Western NRG Urgent Care offers:

   Unlimited Technical Support  |  24/7  |  SonicWall-Certified Engineers  |  60-minute SLA

   Unconditional Hardware Replacement  |  Preconfigured  |  No Charge Overnight Shipping

   SonicWall Global Management System (GMS)  |  Active Appliance Monitoring  |  Weekly Reports

   Visit our Urgent Care page for more information.

Ready to start the conversation?


   Call 805-658-0800 to speak with an internet security professional, or email us at

bottom of page